A review of the year 2022. A year to be proud of!

We are again very proud to report that our NPS (Net Promoter Score) is excellent again this year. The NPS reveals the extent to which customers recommend organisations. The higher the figure, the greater the enthusiasm of customers. An NPS above 70 is considered "excellent". With an NPS of 71, we are particularly proud that our customers are still very satisfied.

High customer satisfaction

Of course, we remain committed to maintaining this high level of customer satisfaction and also the personal contact with our customers. Therefore, we are always available on weekdays and always answer questions within two hours. We also resolve problems as quickly as possible and this year we are again offering our customers a 100% satisfaction guarantee. So our customers can be confident that we will do everything we can to maintain their satisfaction.

The Seeh Portal

Thanks to our customers' reviews and feedback, we have been able to improve our services, making it even easier to order ear and eye protection. The Seeh Portal has been redesigned and we have optimised several things. With this we are building a future-proof platform where, as a customer, you can order quickly, easily and reliably and check and arrange more and more things online.

Expansion of knowledge base

This year we have expanded our knowledge base with useful information as well. We are pleased with the feedback and response for this knowledge base. Currently, Seeh's knowledge base is the most important and most visited knowledge base for safety glasses, screen glasses, otoplastics and sunglasses for the business market. And we are particularly proud of that too!

Screen glasses and sunglasses

We have also followed the trend of the rising demand for computer glasses. We see that employers increasingly want to protect their employees against complaints that may arise as a result of computer work.

As a new expansion to our products, we have also added prescription and non-prescription sunglasses to our range.

Partners

In cooperation with our partners, we will be able to offer our customers even more service in the coming year. Thanks to links in online systems, we have been able to help our customers even better and faster and we have the fastest delivery time in the business market. We also continue to work on accessibility and service points. Thus, all our customers and their employees can visit more than 400 stores throughout the Netherlands and Belgium.

We are proud but above all very grateful for all the trust and enthusiasm of our customers. This year we were once again able to provide beautiful organisations with our safety glasses, screen glasses, sunglasses and otoplastics. Among others, we helped metal companies, water boards, insurance companies, department stores, zoos, schools and food producers.

We are proud of what we have achieved this year and will continue to work on maintaining our high NPS in 2023!

On behalf of all employees at Seeh, we wish everyone a beautiful and healthy 2023!

With kind regards,